Summary
The West Essex Falls Response service is staffed by a clinician and therapist from Essex Partnership University NHS Foundation Trust.
The team provide an urgent response service for people who have fallen at home or their usual place of residence, and aim to reach patients within two hours wherever possible, depending on demand.
Contact details
If you or someone you know has fallen and requires assistance, call the West Essex Falls Response Service via the West Essex Care Coordination Centre
- Phone:
- 0300 123 5433 (Extension Select option 2)
- Address:
West Essex Care Coordination Centre
Epping Forest Unit, St Margaret’s Hospital
The Plain
Epping
CM16 6TN- Opening times:
- Monday to Sunday, 8am to 8pm
Service Information
The West Essex Falls Response team have specialist equipment to lift and move patients.
They will treat patients for any injuries wherever possible. If the patient needs hospital treatment, the falls team will arrange for an ambulance.
During every call out, the team will carry out a full holistic clinical assessment to check the patient’s physical health and mobility, including the potential risk they could fall again in the future. Basic equipment will be provided to reduce these risks as needed.
They will review any care or health interventions the patient is already receiving, and make further referrals or follow up checks as required.
Referral information
We accept self-referrals and referrals from primary care, 111, the ambulance service and care homes for patients who meet the referral criteria.
The service is for people who:
- Have had a fall with or without injury or require lifting from the floor, either at home or in a care/ residential home, and
- Are resident in west Essex and registered with a west Essex GP.