There are a number of ways to get in touch with the Trust. You can call us, write to us or send us an email.
Essex Partnership University NHS Foundation Trust
- Address:
The Lodge
Lodge Approach
Runwell
Wickford
SS11 7XX- Phone:
- 0300 123 0808
Recruitment enquiries
Contact the team with recruitment related questions.
- Email:
- [email protected]
- Phone:
- 01375 364513
- International recruitment email:
- [email protected]
- Medical recruitment (Psychiatry) :
- [email protected]
- Psychology recruitment:
- [email protected]
Patient Advice and Liaison Service (PALS)
When you need information about our services, or if you have concerns about your care and treatment, contact our Patient Advice and Liaison Service (PALS).
You can contact the PALS team between 11am and 2pm, Monday to Friday, excluding Bank Holidays.
Patient Advice And Liaison Service (PALS)- Freephone:
- 0800 085 7935
- Email:
- [email protected]
Complaints
If you have an issue you want to raise with us, there are a number of ways of doing so, just choose the one that suits you:
You can contact an Independent Complaints Advocacy Service: South East Essex Advocacy Service (SEAS) on 01702 340566 or by e-mail to [email protected], Voiceability on 0300 303 1660 or by e-mail to [email protected]
If you are an inpatient and have a concern, the first step is to tell the person in charge of your ward who will try to resolve the concern. If they are not able to resolve your concern satisfactorily, you can contact PALS (Patient Advice and Liaison Service).
You can email a complaint or comment to [email protected] or telephone the Complaints Department on 01268 407817 between 11am 2pm Monday to Friday (excluding Bank Holidays).
You can speak to any manager at any Trust location and they will try to sort issues out within five days, or in a timescale agreed with you.
You can write to the Chief Executive: Mr Paul Scott, The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XX.
Complaints & Compliments- Email:
- [email protected]
- Phone:
- 01268 407817